Local IT support for Rochelle and surrounding communities Mon to Fri, 10:00am to 3:00pm | (815) 761-2039

CustomizedTechnology Rochelle, Illinois Call (815) 761-2039

Rochelle, Illinois and surrounding communities

Local IT support built around your setup, not a generic fix.

Computer repair, data recovery, Wi-Fi and networking help for homes and small businesses. We find the real problem, explain your options in plain language, and recommend what actually makes sense for your equipment and budget.

Call (815) 761-2039 Contact us

What is going on?

Pick the closest match and we will show you what happens next.

Slow or broken computerLost files or photosWi-Fi or internet troubleNetwork or server helpCabling or installationNew or custom computer

Not sure which one fits? Choose anything close, or just call (815) 761-2039 and describe it in your own words. We will work it out from there.

What we do

Technology help for the way you actually use it

Everyday computer problems and the more involved network work most local shops send somewhere else. Same technician, start to finish.

Computer repair, troubleshooting and upgrades

Desktops and laptops that run slow, crash, overheat, or will not start. We diagnose the cause before we recommend a fix.

Performance and startup problems
Component repair and replacement
Upgrades that extend the life of what you own

Data recovery

Documents, photos and files on a drive that is failing, damaged, or no longer recognized. We tell you what is realistic before any work begins.

Drives that will not mount or spin up
Family photos and business records
Honest expectations up front

Wi-Fi, routers and internet help

Dead zones, drop-offs and equipment that was never set up correctly. We place and configure gear around your building, not a diagram.

Router and access point setup
Coverage in shops, basements and outbuildings
Wired connections where wireless struggles

Networking and private servers

Small-business networks that need to be expanded, cleaned up, or made reliable again, including private server support.

Network troubleshooting and expansion
Private server setup and support
Built around your space and how you work

Cabling and installations

Ethernet runs, internet cable routing and wireless equipment installed cleanly and labeled, so the next person can follow it.

Ethernet and internet cable routing
Wireless equipment installation
Tidy, organized, documented work

Custom-built computers

A machine specified for what you actually do, whether that is work, school, or gaming. No parts you will never use.

Built to your workload and budget
Work, school and gaming systems
Set up and ready to go

How it works

Three steps, no surprises

Tell us what is happening

Call or send the form. Describe the problem however it makes sense to you. There is no technical vocabulary test.

We diagnose and explain your options

You get a clear read on what is wrong, what it takes to fix, and what we would do if it were our own equipment.

We fix it and set it up to last

The repair, recovery or installation gets done, and the setup is left in a state that holds up over the long term.

Todd Schlosser, owner and lead technician at Customized Technology in Rochelle, Illinois

Who you are calling

You get the same technician every time

Customized Technology is Todd Schlosser, owner and lead technician, with more than 25 years in IT, and Eric, who handles scheduling and customer communication. There is no call center and no rotating cast of contractors. When you explain your setup once, the person who heard it is the person doing the work.

That is also why the recommendations tend to be shorter than you expect. Sometimes the honest answer is a part, not a new machine. Sometimes it is moving one access point instead of buying three.

25+: Years of hands-on IT experience
24 hrs: Typical reply to a form submission
Mon–Fri: 10:00am to 3:00pm, Rochelle based

What neighbors say

Local work, local reputation

Reviews left on Google by people in and around Rochelle.

Requested to have stored files from an unoperable CPU transfered to a flash drive. Provided upfront and honest opinion that the files may not be retrievable and we appreciated the honesty. Customized Technology was able to acquire the files.

Reply from Todd, owner

Thank you for the kind words Kristina! I’m glad I was able to help you recover those pictures for your sons’ graduation.

Top notch! Great guy, very helpful!

Read the rest on Google

Every review on this page was left by a real local customer. See them all, or add your own.

View our Google reviews

Where we work

Rochelle and the surrounding communities

Based in Rochelle, Illinois and serving homes and small businesses across Ogle, Lee and DeKalb counties. If you are just outside this list, call and ask. We will tell you honestly whether we are the right fit.

Rochelle
Creston
Steward
Hillcrest
Flagg Center
Ashton
Davis Junction
Monroe Center
Lindenwood
Kings
Esmond
Stillman Valley
Byron
Oregon
Malta
Kirkland
DeKalb
Dixon
Franklin Grove

Common questions

Answers before you call

What areas do you serve?

Rochelle, Illinois and the surrounding communities across Ogle, Lee and DeKalb counties, including Creston, Steward, Hillcrest, Ashton, Davis Junction, Monroe Center, Lindenwood, Stillman Valley, Byron, Oregon, Kirkland, DeKalb and Dixon. If you are near the edge of that area, call and ask.

Can you recover files from a computer that will not turn on?

Often, yes. Whether a drive is recoverable depends on how it failed, so we look at it first and tell you what is realistic before any work starts. You will get an honest answer rather than an open-ended promise, and you will know the likely outcome before you commit to anything.

Do you work with small businesses as well as homes?

Both. Home and family work covers repairs, upgrades, data recovery and Wi-Fi. Small-business work adds networking, private servers, cabling, installations and equipment that has to stay reliable during business hours.

How quickly will I hear back?

Form submissions are answered within 24 hours. If your situation is urgent, calling (815) 761-2039 during business hours is the fastest route. Office hours are Monday through Friday, 10:00am to 3:00pm.

Can you build a computer for work, school or gaming?

Yes. We spec custom-built systems around what you actually do with the machine and what you want to spend, then set it up so it is ready to use. That usually means fewer unnecessary parts than a prebuilt configuration of the same price.

Can you fix Wi-Fi dead zones in a house or shop?

Usually. Most coverage problems come from equipment placement, building materials, or hardware that was never configured for the space. We look at the building itself, then recommend the smallest change that fixes it, which is sometimes a wired run rather than more wireless gear.

What are your hours and how do I reach you?

Monday through Friday, 10:00am to 3:00pm. Call (815) 761-2039, email Todd@customizedtechnology.net, or send the form on this page any time and we will follow up.

Get started

Tell us what you need help with

Describe the problem in your own words. We will reply within 24 hours with a realistic next step, and we will tell you if it is something you can handle yourself.

(815) 761-2039Monday to Friday, 10:00am to 3:00pm
Todd@customizedtechnology.netReplies within 24 hours
Rochelle, IllinoisServing Ogle, Lee and DeKalb county communities